FAQ's
Yes, our free pickup service is available at non-airport locations, during our business hours, and within 10 miles of the airport. To schedule your pick up or make additional arrangements please call our office.
Please note:
Our office is happy to pick you up, however delivery of a vehicle to your location will be an additional charge. Rates are determined by mileage and travel time. Please call our office for more information.
Due to airport security regulations, our non-airport rental locations cannot pick you up or drop you off at the airport.
Reservations are valid for 24 hours from the scheduled time of pick-up for delayed flights and charges will not begin until the time of pick-up.
Our office will provide reasonable accomodations to accommodate delayed customers including contactless pickup if outside of normal business hours.
When booking your reservation on-line or via our office, include your airline and flight information. Providing us with your flight information allows us to serve you better.
To rent a car from Nona Car Rentals, you need the following:
All renters must be at least 21 years or older.
If you’re under 25 you will be required to purchase a car rental travel insurance + a 20% young driver surcharge.
No major moving violations, DUI’s or similar infractions
A valid driver’s license with a photo
Photocopies of driver’s licenses are not accepted
Learner’s Permits are not accepted
Any license which, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of a breathalyzer apparatus is not accepted
A passport or international license may qualify depending on verification, however car rental travel insurance must be purchased to rent a vehicle through our travel partner.
Credit or debit card
Nona Car Rentals accepts the following forms of payment:
Credit Cards
VISA®
MasterCard®
American Express®
Discover Network®
JCP (Japan Credit Bureau)
A credit card with sufficient available credit to cover the estimated total amount for the rental and a deposit between $250-$1000 depending on the insurance deductible amount of the insureds policy.
Debit/Check Cards
Debit/check cards bearing the VISA®, Mastercard® or Discover® logo are accepted. Prepaid cards or any other non-credit cards without one of these logos are not accepted.
Cash
Nona Car Rentals accepts cash, however the following are cash requirements:
Proof of full coverage insurance
You will be required to purchase a car rental travel policy through our travel partner
An additional toll charge of $20 a day will be added to the rental car amount to be paid upfront
Proof of address, lease agreement, mortgage statement, or utility bill
Two references
Pay a security deposit of $500, plus the entire cost of the rental
Yes, to rent a vehicle from Nona Car Rentals you will need to have your own full coverage insurance with property damage limits minimum of 75k. If you do not currently have insurance, please contact our office for further information on how to obtain a policy that will cover your rental car.
The standard deposit is equivalent to your insurance deductible. If you purchase a car rental policy through our travel partner the Security Deposit is $250.
Note: All security deposits are refundable as long as the vehicle is returned in the same shape in which you received it. If a debit card is used for a security deposit, it may take longer for the return of your funds by the bank. Credit card holds will be released within 24 to 48 hours following inspection of the vehicle.
Smoking is not permitted in the vehicle
Any property damage done to the vehicle including an accident
No pets allowed in the vehicles
Your security deposit will be forfeited if any of the above occur.
No, you will lose your deposit if you smoke in the vehicle. NO EXCEPTIONS
All vehicles will be provided to you with a full tank. You are required to return the vehicle with a full tank or chose the option to pre-pay for fuel at $75. If the vehicle is returned with anything less than a full tank, you will be charged an additional $75.
Yes, the additional driver would have to be added onto the rental agreement as an additional driver. Authorized drivers would be a spouse or domestic partner. In addition, they have to be listed as an additional driver on the primary drivers insurance. Their information will be verified and they will be held to the same qualification standards as the primary driver.
You will need to contact our office immediately. The phone number can be found at the top of your rental contract. If the office is closed, please contact us on the next business day.
When extending a rental, an additional authorization on your credit or debit card will need to be placed as the authorization is only good till the end of the rental.
Great news! There is generally a 30 minute grace period for daily rentals.
If you return the vehicle outside of the 30 minutes, a late fee of $30 will be applied. If you return the vehicle 2 hours or more from the time it was rented on a subsequent day, you will be charged for an additional day of rental.
Please Note: A vehicle that is returned after hours will not be checked in until the next business day. If returning after hours when a branch is closed, the customer is responsible for the vehicle until the satisfactory check in of the rental vehicle the next business day.
If you have already picked up your vehicle:
If you have already picked up your vehicle and wish to keep it longer; you must call our office to make arrangements.
If you have not picked up your vehicle:
If you have not picked up your vehicle you can simply return to your reservation and cancel.
Will I be charged if I cancel my reservation?
If you cancel your booking more than 1 day (24 Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee of USD $50 / CAD $65.
If you cancel your booking less than 1 day (24 Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee of USD $100 / CAD $135.
As the insured, Please call our office to setup the reservation. We will work with your insurance provider to set up a direct bill for the covered amount of your rental. You will want to check your rental coverage to see how much per day your provider will pay. As the renter, you will be responsible for any difference.
As the claimant, please call our office to setup the reservation. You will be expected to provide claim information along with the name of the insured. Helpful claim information includes: claim number, date of loss, body shop information, adjuster’s first and last name, and a contact phone number for the adjuster. This information is helpful to our office, as it allows us to quickly set up the billing for your rental. This will allow your rental process to be quick and easy. As a claimant, you will be required to meet the location’s rental qualifications.
CITATIONS AND TOLLS
This notice was sent based upon information provided to us, as the registered owner of the vehicle, from a municipality or toll road authority. The information – based on the date, time and vehicle – indicates that you were the renter. If this information is incorrect, please call our office for further assistance.
The letter we sent you includes details about the date and time, as well as the location of the incident. However, since we typically receive only electronic notifications – which reduce processing expenses and time delays – paper copies of tickets or violations generally, are not available.
We depend on government and toll agencies for all information related to tolls and other violations. In most cases, that takes one to four weeks – although, in some circumstances, it may take even longer. Our goal is to notify you so that you are alerted as soon as possible. Under the terms and conditions in your rental agreement, you are responsible for all costs, fines, violations and tolls – as well as an administrative fee we charge for processing and billing.
If you had your personal transponder in the vehicle and believe these charges are in error, please call our office to resolve billing disputes.
If you paid for your car rental with a credit card or debit card:
We will directly charge that credit or debit card listed on your rental agreement; there is no need to do anything else.
YES! We love our partners and share in the profits for helping Nona Car Rentals to continue to serve the sunshine state. Nona Car Rental commission policy is directed exclusively to travel agencies, defined as sellers of travel, who make reservations on behalf of third parties, and who have a valid ARC, IATA, TRUE, or CLIA number. An 8% commission will be paid on all rentals. Commission is paid on the lesser of reserved or rented Time and Mileage. “Time and Mileage” means the base rental rate only and does not include any taxes, surcharges, vehicle upgrades charges, additional driver charges, airport or airport facility fees, vehicle license and concession recoupment fees, young renter fees, fuel charges, damage waiver charges and fees for options products, whether purchased separately or included within the rental rate. Commissions are disbursed 24 to 48 hours following completion of the rental period. Payments will be made via Paypal or Cashapp.